Privacy Policy

Here is the privacy policy for the Charles Hotel website located in Cambridge, MA.

If you have any questions about the privacy policy or its contents, please feel free to contact our hotel for assistance.

We respect the privacy of our users, and do not collect information from you without your knowledge. For example, when you make a reservation, we need to know your name, e-mail address, mailing address and credit card details. We use the information we collect to process your requests and to notify you of its status. We may further send to you occasionally at your designated email address notifications of new products, services or offers from us. You can stop receiving these notifications at any time by setting your personal preferences when you access your user account or by informing us at

We will not release your registration, personalization and usage data to outside organizations.* We may however use information collected for market analysis and we may provide aggregate statistics to reputable third party vendors. We will not include any information that will personally identify any individual to any third party.
*Email addresses collected as part of the 25th Anniversary Jazz Festival Prize Package will be shared with festival sponsors, including: Smart USA, Circle Furniture, Grey Goose, Jim's Organic Coffee, and smartwater.

We reserve the right to disclose part or all information concerning you and your use of the services at such time and in such manner as is (i) permitted or required by law to the relevant authorities; (ii) necessary to enforce or apply the terms of any of our user agreements; or (iii) necessary to protect the rights, property or safety of, our users or others.

You acknowledge and agree that we may from time to time access your account and other parts of the service as necessary to identify, investigate or resolve technical problems or to respond to service complaints.

This web site may contain links to other sites operated by parties other than is not responsible for the privacy practices or the content of such web sites.


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