what our guests are asking
Curious? We’ve got you covered. At The Charles Hotel, we welcome your questions. Whether it’s our pet-friendly policies, dining hours, or parking details, our dedicated staff is here to assist. Before you check in, explore the answers to our most frequently asked questions below.
General
Check-in is at 3 PM, and check-out is at 12 PM.
Check-in is at 3 PM, and check-out is at 12 PM.
Guests must be 21 years or older to check in to a hotel room.
Guests must be 21 years or older to check in to a hotel room.
Yes, we offer seasonal and special room packages. Visit our Offers page to find the perfect deal for your stay.
Yes, we offer seasonal and special room packages. Visit our Offers page to find the perfect deal for your stay.
Yes, The Charles is a pet-friendly hotel, however, we have a per stay fee of $75 for deep cleaning except for service and emotional support dogs. We advise our guests to not leave their pets unattended.
Yes, The Charles is a pet-friendly hotel, however, we have a per stay fee of $75 for deep cleaning except for service and emotional support dogs. We advise our guests to not leave their pets unattended.
Please visit our Front Desk to purchase a gift card, or call the Front Desk at 617-864-1200 to purchase one over the phone. The gift cards are redeemable at any outlet of the hotel, except Bar Enza and Corbu Spa & Salon unless charges are signed to the room.
Please visit our Front Desk to purchase a gift card, or call the Front Desk at 617-864-1200 to purchase one over the phone. The gift cards are redeemable at any outlet of the hotel, except Bar Enza and Corbu Spa & Salon unless charges are signed to the room.
Yes, all dining outlets in the hotel validate self-parking tickets. Validation rates remain the same for all restaurant outlets, Henrietta’s Table, Regattabar, Noir, Bar Enza and Pronto: $10 for up to 3 hours. $4.00 off thereafter.
However, overnight parking is a flat rate of $50 and $55 for Valet.
Yes, all dining outlets in the hotel validate self-parking tickets. Validation rates remain the same for all restaurant outlets, Henrietta’s Table, Regattabar, Noir, Bar Enza and Pronto: $10 for up to 3 hours. $4.00 off thereafter.
However, overnight parking is a flat rate of $50 and $55 for Valet.
Self-parking is $50 per night, and Valet-parking is $55 per night. Both options include in & out privilege. For more information regarding parking rates please visit The Charles Square Garage website.
Self-parking is $50 per night, and Valet-parking is $55 per night. Both options include in & out privilege. For more information regarding parking rates please visit The Charles Square Garage website.
Yes, Avis and Budget car rental are available in the lobby, and their operation hours are:
Weekdays: 8 AM - 6 PM
Weekends: 7 AM - 5 PM
Yes, Avis and Budget car rental are available in the lobby, and their operation hours are:
Weekdays: 8 AM - 6 PM
Weekends: 7 AM - 5 PM
Yes, it is in the lobby, and it is managed by Cambridge Saving Bank.
Yes, it is in the lobby, and it is managed by Cambridge Saving Bank.
Yes, there is a fitness center located on the first floor of the hotel.
Yes, there is a fitness center located on the first floor of the hotel.
No, we do not have a swimming pool.
No, we do not have a swimming pool.
Yes, Corbu Spa & Salon is available on the second-floor courtyard, and their operation hours are:
Monday: closed
Tuesday - Saturday 9 AM - 6 PM
Sunday 11 AM - 6 PM
Yes, Corbu Spa & Salon is available on the second-floor courtyard, and their operation hours are:
Monday: closed
Tuesday - Saturday 9 AM - 6 PM
Sunday 11 AM - 6 PM
Dining
Henrietta's Table is open for Breakfast: 7AM - 11AM (Daily), Lunch: 12PM - 2PM (Weekdays), 12PM - 3PM (Saturday), 12:30PM to 3:00PM (Sunday Buffet) Supper: 5PM - 9PM (Daily).
NOIR open Monday and Tuesday 4PM - 12PM, Wednesday - Saturday 4PM - 1AM (CLOSED Sundays). Their kitchen is open Monday - Saturday 5 - 11:30 PM.
Bar Enza is open 5PM - 10PM (Mon - Sat) (CLOSED Sundays).
PRONTO is OPEN from 7AM-3PM (Mon-Fri).
Henrietta's Table is open for Breakfast: 7AM - 11AM (Daily), Lunch: 12PM - 2PM (Weekdays), 12PM - 3PM (Saturday), 12:30PM to 3:00PM (Sunday Buffet) Supper: 5PM - 9PM (Daily).
NOIR open Monday and Tuesday 4PM - 12PM, Wednesday - Saturday 4PM - 1AM (CLOSED Sundays). Their kitchen is open Monday - Saturday 5 - 11:30 PM.
Bar Enza is open 5PM - 10PM (Mon - Sat) (CLOSED Sundays).
PRONTO is OPEN from 7AM-3PM (Mon-Fri).
Tickets are available online on the Regatta Bar's website as well as can be purchased at the door the day of the show. *If there are tickets still available.*
Tickets are available online on the Regatta Bar's website as well as can be purchased at the door the day of the show. *If there are tickets still available.*
Enjoy 24-hour in-room dining and five on-site food and beverage outlets. On-site dining hours range from 7 AM to 1 AM, serving breakfast, lunch, dinner, and drinks. Visit our Dining Overview page for more details on each outlet.
Enjoy 24-hour in-room dining and five on-site food and beverage outlets. On-site dining hours range from 7 AM to 1 AM, serving breakfast, lunch, dinner, and drinks. Visit our Dining Overview page for more details on each outlet.
Directions
Yes, the Red Line Harvard Square station.
Yes, the Red Line Harvard Square station.
No, the hotel does not offer shuttle service, but the concierge can reserve a private shuttle at guest's expense.
No, the hotel does not offer shuttle service, but the concierge can reserve a private shuttle at guest's expense.
Yes, parking is available in the Charles Square Garage, located beneath The Charles Hotel in historic Harvard Square, Cambridge, MA. Parking rates and additional information can be found on our Maps and Directions page.
Yes, parking is available in the Charles Square Garage, located beneath The Charles Hotel in historic Harvard Square, Cambridge, MA. Parking rates and additional information can be found on our Maps and Directions page.