Dear guests,

It is with gratitude that we welcome you back to The Charles Hotel. You planning to visit us, gives us the energy and hope for a steady and safe road to recovery. Our safety plan is in place with you and our associates in mind. We look forward to seeing you soon!

Until we meet again,

Alex Attia
General Manager
The Charles Hotel

Safety Smart Plan

The number one priority for The Charles Hotel is the health and safety of our guests and associates.

We understand now more than ever the need for an increased level of trust and flexibility in your choices away from home. The Charles Hotel is dedicated to following the state of Massachusetts guidelines and CDC requirements to ensure your stay is as safe as possible. The Charles Hotel has been deep cleaned and sanitized, maintaining a frequent schedule of ongoing sanitizing and cleaning.

With that in mind, we want to inform you about our new processes and protocols as you plan your stay. The Charles Hotel remains the smart place to stay.

Arrive Smart

• Arrivals and assigned guestrooms to allow for individual check-in.
• Self-parking and valet-parking services are available at your comfort.
• Check-in will be expedited to accommodate minimal contact for the guest.
• Hotel reception desk is frequently sanitized.  Key cards are sanitized between uses.
• Hotel will have available clean and disinfected in-room amenities such as coffee makers, tea pots, extra hangers etc. upon request.
• The hotel requests one family/couple to use elevator at any given time. Face masks must be worn at all times.
• Bellman will be available to assist with luggage as needed upon request.

Stay Smart

• Hand sanitizing stations are located throughout the property. Common areas are regularly cleaned and disinfected, especially high touchpoints.
• Disposable masks and gloves are available upon request for our hotel guests.
• Modified Housekeeping services are available upon request in accordance with the state of Massachusetts guidelines and CDC requirements.
• Notepads and pens are available upon request.
• Dry Cleaning and Laundry services available upon request.
• No mini-bar service will be available at this time.

Dine Smart

Henrietta’s Table

• Indoor Dining available as well as Al Fresco Dining. We are serving Breakfast, Lunch, and Supper for Take-Out Food.
• Reservations are encouraged. Please visit https://www.opentable.com/  or https://www.henriettastable.com/ to book reservations in advance. Walk in parties will be accepted on a first come, first serve basis.
• Utensils offered will be sanitized and rolled individually / or single-use disposable utensils will be available.
• Enhanced food and beverage safety guidelines are being followed, and surfaces are sanitized in between parties.

Noir

• Indoor and Outdoor Patio Dining with patio heaters.
• New operating hours are Monday-Saturday 4:00 PM to 11:00 PM. Noir is closed on Sundays.
• Walk in parties will be accepted on a first come, first serve basis. Reservations of 6 or less can be taken by calling 617-661-8010. Private buyouts can be inquired by calling or emailing [email protected]
• There is a QR Code available on the cocktail coasters linking to a touch-free online menu.
• Utensils offered will be sanitized and rolled individually.
• All servers will wash their hands every 30 minutes and apply hand sanitizer between each table interaction.
• Enhanced food and beverage safety guidelines are being followed, and surfaces are sanitized in between parties.

In Room Dining

• In Room Dining service is temporarily suspended. 

Depart Smart

• Bellman will be available to assist with luggage as needed upon request.
• Guestroom folios will be sent via email avoiding traditional front desk check-out.

***For current COVID-19 updates and information, please visit www.mass.gov