Guest Reviews

The Charles Hotel exists because of our guests.

We value your opinion and use it as a way to grow and improve our services. Below are real reviews submitted by some of our past guests.

Please visit your favorite travel site to share your own experience. We look forward to hearing from you!

Image: Tripadvisor

Perfect location, great use of space

We had a standard room at The Charles Hotel, but I was so impressed with the use of space - I might as well have been in a suite! There was plenty of room for both my husband and I to be comfortable with our "own space" for computers & reading. The furniture was very functional for "living" and very well laid out. I truly enjoyed the room (since I was there the most while my husband attended business functions). The view (a peek at The Charles River) was delightful :) We had access to a very nice athletic club adjacent to the hotel where I was able to workout. Within the hotel the staff was very friendly and even positioned to help direct you to get where you wanted to go!

Angela K, Stayed May 2015

Image: Tripadvisor

Accomodating staff compliments a lovely hotel

Thank you Charles Hotel for your gracious help and service on our recent stay. The front desk staff exceeded expectations. We had a wonderful stay and would highly recommend this hotel to anyone coming to the area.

TripAdvisor community member "Dvecc", Stayed May 2015

Image: Tripadvisor

First Class in every aspect

Have been staying at The Charles for over 10 years, at least once a quarter. The accommodation are impeccable, the service outstanding and the location perfect. It is within walking distance of the Harvard campus and many restaurants in downtown Cambridge. In the winter it has an ice skating rink. There are two restaurants in the main building and an exercise facility. About 20 minutes from Logan airport.

Raymond L, Stayed April 2015

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Elegant Experience

We were attending several events at the Harvard Kennedy School and found this hotel most convenient. What we didn't realize, though, was how quiet and up-scale this hotel was. Three first-class restaurants were within a half block of our room. In-hotel restaurants were superb. Mostly, though, I appreciated the silence. The room itself was beautifully appointed, I couldn't hear the traffic nor other noise outside, and so the room was a real oasis of calm in a noisy and active outside space. I would highly recommend this hotel.

Barbara E, Stayed April 2015

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“Best Place to Stay in Cambridge”

I'm a Cambridge native. It used to be (during the 1950s) that working class people lived next to the academics and professionals. Cambridge had a small town feel and it was affordable for everyone. That's no longer the case. The Charles Hotel is pricey, but not much more than less grand places in Cambridge, especially if you get the package that includes unlimited valet parking and breakfast. My wife and I think that the Charles is the best hotel we've ever stayed at. Large, quiet, clean room. Terrific staff. The restaurant, Henrietta's, served a gourmet breakfast. There are no minuses here. We loved the Charles Hotel.

Stephen S, Stayed May 2015

Image: Tripadvisor

So pleased to be back!

It had been almost a full year since we visited Cambridge and stayed at the Charles. Upon arrival we were upgraded to a King Suite at no extra charge! Such a classy place, not too flashy just very tastefully appointed and comfortable. Our suite was very large and spotless. The housekeeping department is always right on top of things. We are never concerned that there will ever be a problem when staying here.
We enjoyed breakfast at Henrietta's Table twice. I highly recommend you try them for any meal, always fresh and delicious!

Annette, Stayed May 2015
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