Guest Reviews

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Very comfortable hotel

The rooms are a nice size, not really large - the desks are very unique - nice work stations - lots of outlets to plug in your gadgets...Beds are comfortable - pillows are very soft (if you like firm - maybe you can ask for different ones). The staff is extremely nice - - we didn't eat at the hotel. It was central walking to everything. Would definitely stay there again. Thankfully - for a upscale hotel - they actually offered FREE WIFI!

Sue S, Stayed September 2015

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We will be back here

We have stayed here a few times before, since our daughter attends college nearby. This hotel is among our favorites, with lots to like: great maid service, prompt room service, nice views of Harvard, efficient check-in, working wifi, same day laundry that didn't shrink clothes, comfortable beds, full health club with lap pool, spa, good restaurants (both Henrietta's and Legal Seafood had good food and good service), fine showerheads with water pressure, very easy walking distance to Harvard Yard/Kennedy School/Charles River and a nice room design in both the king room and the executive room. Very much felt like a home away from home.

Kimberly O, Stayed August 2015

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Amazing customer service!

I stayed at the Charles Hotel for a conference and was pleasantly surprised by the size of the rooms, the professionalism of thel staff, and the overall comfort and cleanliness of the rooms and hotel. The location of the hotel was very convenient to the places I needed to be and the things I wanted to do in the Cambridge and Boston area. I made use of the laundry service and a piece of clothing went missing. While this was an inconvenience for me, the manager took care of the issue and reimbursed me for the cost of the item, without hesitation and in a very timely and professional manner. I was very pleased with the interactions I had with him and the way he resolved the issue! I would recommend this hotel to anyone staying in this area and will definitely stay here again when in the area. Well done, Charles Hotel!

TripAdvisor community member "laurakn13", Stayed July 2015

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Third visit - still great

I spent 10 days here in May - my third visit. I had a great room looking out over Cambridge. The room was large, clean, quiet and comfortable. The location is great - close to Harvard, shops, restaurants, the T, the river, etc. The staff were very helpful. The restaurant is good for breakfast and meals. The fitness centre is outstanding and the pool is good. I will definitely be back again.

Fred S, Stayed May 2015

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Perfect location, great use of space

We had a standard room at The Charles Hotel, but I was so impressed with the use of space - I might as well have been in a suite! There was plenty of room for both my husband and I to be comfortable with our "own space" for computers & reading. The furniture was very functional for "living" and very well laid out. I truly enjoyed the room (since I was there the most while my husband attended business functions). The view (a peek at The Charles River) was delightful :) We had access to a very nice athletic club adjacent to the hotel where I was able to workout. Within the hotel the staff was very friendly and even positioned to help direct you to get where you wanted to go!

Angela K, Stayed May 2015

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Accomodating staff compliments a lovely hotel

Thank you Charles Hotel for your gracious help and service on our recent stay. The front desk staff exceeded expectations. We had a wonderful stay and would highly recommend this hotel to anyone coming to the area.

TripAdvisor community member "Dvecc", Stayed May 2015

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Best Place to Stay in Cambridge

I'm a Cambridge native. It used to be (during the 1950s) that working class people lived next to the academics and professionals. Cambridge had a small town feel and it was affordable for everyone. That's no longer the case. The Charles Hotel is pricey, but not much more than less grand places in Cambridge, especially if you get the package that includes unlimited valet parking and breakfast. My wife and I think that the Charles is the best hotel we've ever stayed at. Large, quiet, clean room. Terrific staff. The restaurant, Henrietta's, served a gourmet breakfast. There are no minuses here. We loved the Charles Hotel.

Stephen S, Stayed May 2015

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So pleased to be back!

It had been almost a full year since we visited Cambridge and stayed at the Charles. Upon arrival we were upgraded to a King Suite at no extra charge! Such a classy place, not too flashy just very tastefully appointed and comfortable. Our suite was very large and spotless. The housekeeping department is always right on top of things. We are never concerned that there will ever be a problem when staying here.
We enjoyed breakfast at Henrietta's Table twice. I highly recommend you try them for any meal, always fresh and delicious!

Annette, Stayed May 2015

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First Class in every aspect

Have been staying at The Charles for over 10 years, at least once a quarter. The accommodation are impeccable, the service outstanding and the location perfect. It is within walking distance of the Harvard campus and many restaurants in downtown Cambridge. In the winter it has an ice skating rink. There are two restaurants in the main building and an exercise facility. About 20 minutes from Logan airport.

Raymond L, Stayed April 2015

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Elegant Experience

We were attending several events at the Harvard Kennedy School and found this hotel most convenient. What we didn't realize, though, was how quiet and up-scale this hotel was. Three first-class restaurants were within a half block of our room. In-hotel restaurants were superb. Mostly, though, I appreciated the silence. The room itself was beautifully appointed, I couldn't hear the traffic nor other noise outside, and so the room was a real oasis of calm in a noisy and active outside space. I would highly recommend this hotel.

Barbara E, Stayed April 2015

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